Questions?

We offer Free Shipping on all orders over $200. Please note that your subtotal must be $200 without shipping, insurance and tax to qualify.

Kimera Chems ships orders via UPS Ground and USPS Priority Mail, with most deliveries taking 2-6 days.

If your package hasn’t arrived within 12 days or your tracking information is showing an issue, please contact us.

Our standard policy is that orders over $400 require a signature upon delivery. If you prefer not to use this feature, please leave a note during checkout. Note that once this signature required is removed, Kimera Chems will not be held liable for any lost or stolen packages.

We ship within the USA, Puerto Rico and APOs

Upon placing an order, you will receive a tracking number and also tracking updates that can be monitored on the our website. Please allow at least 24 hours for the tracking information to update. You can track your order with the tracking number provided with your order at UPS.com or USPS.com

We are aware that certain packages addressed by UPS and USPS frequently experience transportation delays or, worse yet, are actually lost in transit.

For any questions you might have regarding your package, we advise you to get in touch with UPS or USPS immediately.

We’ve also provided some of their contact details below.

UPS.com
UPS customer support number:1-888-742-5877
USPS.com
USPS customer support number:1-800-275-8777

Kimera Chems ships out Monday – Friday except on mail courier recognized holidays. We also do not ship on Saturdays or Sundays.

Please place an order and go to checkout to see all the available methods. We have a page dedicated to understanding the different ways to pay. How To Pay

Banks and credit card companies like to verify as much information as possible with customers so that they can prevent fraudulent activity. Adding this extra piece of info is simply a security measure for your safety. We’ll never use your phone number for marketing reasons.

Yes, at our discretion. Refunds normally take three to five business days to process, depending on the bank.

Please be advised that processing times may occasionally be longer for third-party banking or money apps. Rest assured that you will receive your refund, just be patient until it is processed.

Yes, send us a message at Kimerachems@protonmail.com to see about our wholesale pricing.

If our products are stored in a cool and dry place, out of direct sunlight, they will generally last up to three years or more.

We will never send you a product that is nearing its expiration.

This is normal and happens sometimes. There are some compounds that crystalize during shipping, especially in the winter time when temperatures drop. The compounds are pretty high dosed and this can happen.

Aminos are stored at room temperature.

Do not attempt to store them in a refrigerator or cold environment, this can cause the ingredients to crash and fall out of suspension. We are not responsible for improper storage of your product.