Shipping, Refunds and Returns Policy

Your Shipping Experience Matters to Us: Timely, Transparent, and Trusted Carriers

Shipping Times

Packages typically reach the courier within 1-2 business days.
The following delivery time estimates are counted in business days (Monday-Friday), not calendar days.
A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day. Please check your spam folder or email us at support@kimerachems.co if you haven’t received your tracking number.

At Kimera Chems, we are dedicated to providing you with a seamless and reliable shipping experience. To ensure your orders reach you efficiently, we collaborate with reputable carriers such as

USPS
UPS

Once your order is processed, we entrust your package to these trusted carriers for delivery. While we diligently monitor the shipping process from our end, it’s important to note that once the package leaves our warehouse, we have no direct control over its journey.

To give you peace of mind and keep you informed, we recommend closely monitoring the USPS and UPS  websites for updates on the status of your order. These platforms will provide you with real-time tracking information, allowing you to stay updated on the progress of your package.

In the rare instance that you suspect your package may be lost or experiencing an unexpected delay, we advise reaching out to the respective carrier’s customer service. USPS and UPS have dedicated support teams who can assist you with any concerns regarding the delivery of your package. By directly contacting them, you can receive the most accurate and up-to-date information, ensuring a swift resolution to any potential issues.

SHIPPING INSURANCE 

We offer shipping insurance for 4.99 on every order. This covers your package if it is lost or damaged in transit. If you opt-out for shipping insurance then we are not responsible for any damaged or lost packaged.

At Kimera Chems, we prioritize transparency and want to empower you to take charge of your shipping experience. By actively monitoring the status of your order and promptly contacting the carrier’s customer service if needed, you can maintain control and address any concerns effectively.

Remember, our dedicated support team is also available to assist you throughout the process. If you have any questions or need guidance regarding your shipment, please don’t hesitate to contact us. We are here to provide you with the support and assistance you need, ensuring your complete satisfaction.

Choose Kimera Chems for a shipping experience that values transparency, reliability, and your peace of mind. We are committed to serving you and making your research journey as smooth and successful as possible.

Return Policy:

Your Satisfaction is Our Commitment
At kimerachems.co, we prioritize providing you with an outstanding shopping experience. In the rare event that you encounter any issues with your order, our comprehensive return policy is designed to address your concerns thoroughly. Please take a moment to familiarize yourself with the following details:

Returns and Exchanges:

Returns and exchanges are subject to the discretion of kimerachems.co.

Should you receive an incorrect item, we are more than willing to facilitate an exchange or provide a refund.

Refunds:

Should a refund be deemed necessary, we will initiate the refund process for your transaction or the appropriate amount for the returned items.

We would like to emphasize that we treat chargebacks with utmost seriousness. If a customer initiates a chargeback without prior communication with our customer support, serious consequences will follow.

This includes a ban not only from kimerachems.co but also from other online vendors. Additionally, all information associated with the order will be banned. We also reserve the right to share these details with other online vendors to collectively protect their businesses and ours from scammers.

Customer Policy:

We hold a firm zero-tolerance stance towards scammers and testers.

Return Process:

Kimera Chems does not accept any returns, in the un-likely event of a customer being unsatisfied with a product. We will provide a full refund if the customer can provide a plausible reason for them no longer wanting to use the product. NOTE: The refund will only be initiated IF the evidence or reason provided by the customer is justifiable according to Kimera Chems T&C’s

Clear and effective communication is vital, as most issues can be resolved promptly by reaching out to us directly.

If you wish to cancel an order prior to shipment, please contact us at support@kimerachems.co, and we will make every effort to accommodate your request.

Please be aware that once an order has been collected by the courier, we cannot guarantee interception. If you still choose to return the item, a 15% restocking fee will be applicable, and the responsibility for return shipping costs will lie with the buyer.

While we take every precaution to ensure secure packaging and safe delivery, if items are received damaged or in an unsatisfactory condition, please notify us immediately. We will collaborate with you to address the issue.

Missing Items:

If you discover a product missing from your order, please contact us and provide the necessary details within 3 days of delivery.

Upon verifying the legitimacy of your claim, we will promptly dispatch the missing item to you.

Documentation and Fraud Prevention:

To maintain transparency and counter fraudulent claims, we meticulously document, weigh, and photograph all orders before shipping.

At kimerachems.co, your satisfaction is our top priority. Our dedicated support team is always available to assist you with any return-related inquiries. Feel free to reach out to us at support@kimerachems.co. We are firmly committed to resolving concerns promptly and ensuring your complete satisfaction.