Questions?
Our most frequently asked questions
FAQ/ Help Center
Discover the most {common question}.
Kimera Chems supplies 180+ research compounds across peptides, selective modulators, nootropics, amino acids, metabolic research compounds, analytical reagents, chemical supplies, and multi-compound systems. Everything in the catalog is sold strictly for laboratory research use only.
No. All products are reference materials for laboratory research only. They are not drugs, supplements, foods, cosmetics, or medical devices, are not approved by the FDA or any other authority for human or veterinary use, and have not been tested for safety or efficacy in humans or animals.
Raw materials are sourced from suppliers overseas, and end products are finished in the USA. Every batch is then verified by an independent third-party laboratory before release.
Dry-fill capsules use magnesium stearate or calcium-based fillers. Lyophilized peptides use mannitol.
Yes. Contact wholesale@kimerachems.co for wholesale, bulk orders, and net terms.
Accounts & Ordering
Yes. An approved research account is required before any order can be placed. Apply at kimerachems.co/apply/. Existing account holders log in at kimerachems.co/my-account/.
Submit the application at kimerachems.co/apply/. It asks for your account type (individual researcher or business, academic, or institutional), name, email, phone, date of birth (21 or older required), a US shipping address, and your primary research purpose. You set your password on the form and electronically sign the Intended-Use Attestation as part of the application.
Applications are reviewed before approval, usually within about one business day.
No. The email list and research accounts are separate. Subscribing to emails does not create an account — you still need to apply and be approved at kimerachems.co/apply/.
Your password is set during the account application. To reset it, use the Lost your password link on the login page at kimerachems.co/my-account/ and follow the emailed prompt.
If your order has not shipped, email help@kimerachems.co right away. Orders can be canceled before carrier pickup; once a shipping label is generated and the package enters fulfillment, cancellation may no longer be possible. After the carrier accepts the shipment, orders cannot be canceled or modified — unopened products can instead be returned under our return policy. Canceled card orders have the pending charge released back to your card, and crypto payments confirmed on-chain may require manual refund processing.
Shipping & Delivery
US only — all 50 states, US territories (Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands), and APO/FPO addresses. We do not ship internationally and do not ship to freight forwarders, with no exceptions.
You choose your carrier at checkout: USPS, UPS, or FedEx. PO Box addresses route automatically to USPS, since UPS and FedEx do not deliver to PO Boxes. Specific service levels like ground, 2-day, or overnight are not offered.
Orders with cleared payment placed before 12:00 PM EST on a business day ship the same day; after the cutoff, the next business day. Most orders ship within 1-2 business days of payment clearing. We ship Monday through Friday, excluding US federal holidays. ACH, crypto, and fraud-review orders enter the shipping queue once payment has fully cleared.
Typically 2-5 business days after carrier pickup. That is an estimate based on standard carrier performance, not a guarantee — weather, carrier delays, and routing can extend it.
Yes. Orders ship in plain packaging with no branding or product information on the exterior.
Orders of $400 or more require signature confirmation by default. You can waive it at checkout — waiving means you accept delivery risk at the address provided, and it may affect the outcome of a non-delivery claim.
Yes. Tracking is emailed automatically once the carrier scans your shipment. Check spam if you do not see it.
Payments & Discounts
Visa and Mastercard; ACH bank payment through Link Money (settles same day and applies a 6% discount) or Plaid (2-3 business days to settle, $2,000 limit); and cryptocurrency through BTCpay, OxaPay, and Krakpay.
American Express, Discover, PayPal, Venmo, Apple Pay, Google Pay, and wire transfers.
Yes, through BTCpay, OxaPay, and Krakpay. You can pay from any platform or wallet.
Yes. KIMERA10 takes 10% off — any order, anyone, any time.
Card orders may go On Hold for automated fraud review. Most holds clear within 1-2 hours, though some transactions take longer. Your order ships once the review clears — no action is needed unless we email you.
Yes. Payments are handled by PCI-compliant third-party processors, and full card details are never stored on our servers.
Claims, Returns & Refunds
Submit the Shipping Claim form at kimerachems.co/shipping-claim/. All shipping and delivery problems — lost packages, damage, missing or incorrect items — go through that form, and we file with the carrier and insurer on your behalf.
Missing, incorrect, or defective items: report within 7 calendar days of delivery. A package with no delivery scan is not considered lost until 20 calendar days after carrier pickup. All shipping claims must be submitted within 90 days of the ship date — claims after that window cannot be filed with the insurer.
Open it immediately and photograph the contents — coverage does not apply to externally damaged packages left unopened. Keep the items, all packaging, and the shipping label until the claim is resolved, and submit photos of the damaged items, the internal and external packaging, and the attached shipping label with your claim.
It covers loss in transit (after the 20-day threshold), carrier-verified damage, and non-receipt after confirmed delivery — porch piracy — subject to conditions. It does not cover temperature-related loss, insufficient packing, gradual deterioration, or delay.
Unopened, untampered products with all seals and labeling intact can be returned within 7 calendar days of delivery. Email help@kimerachems.co first for a return authorization — unauthorized returns are not refunded. A 20% restocking fee applies, original shipping is non-refundable, and return shipping (trackable) is at your cost.
No direct exchanges. Return the eligible item under the return policy and place a new order.
Approved refunds post to the original payment method within 3-5 business days, depending on your bank. Crypto refunds may take longer to process manually. Where eligible, you can opt for store credit instead, which applies immediately on approval.
Testing & COAs
Every batch is verified by an independent third-party laboratory. We do not test in-house. Results are published as Certificates of Analysis.
On each product page and in the COA archive at kimerachems.co/coas/.
Purity is stated per batch on its Certificate of Analysis rather than as a blanket claim. Check the COA for your lot on the product page or at kimerachems.co/coas/.
Yes. If you believe a product does not meet its labeled specifications, you can request independent third-party verification within 30 days of delivery. Email help@kimerachems.co with your order and lot number. The full process, including laboratory requirements and refund criteria, is in our Shipping, Returns & Dispute Policy.
Storage & Handling
Unmixed lyophilized peptides are fine at room temperature away from light, even long term. A freezer is recommended for extended long-term storage but is not required. Refrigerate only once a peptide has been reconstituted.
No. Opening a product does not change its storage condition.
Unopened powders typically last 3-4 years when stored properly. Solutions are around 2 years. Lyophilized powders are 2 years, and often longer with proper storage.
Yes, at a chemical-compatibility level, meaning which solvents a given compound is compatible with for laboratory preparation. We cannot provide any guidance related to human or veterinary use. Email help@kimerachems.co.
Compliance & Legality
Our products are reference materials supplied solely for laboratory research by qualified purchasers. They are not drugs, dietary supplements, foods, cosmetics, or medical devices; they are not approved by the FDA or any other authority for human or veterinary use; and they have not been tested for safety or efficacy in humans or animals.
No. We do not provide dosing, administration, preparation, or reconstitution guidance, and we do not discuss effects or outcomes. Our products are for laboratory research only, and support will decline these requests.
It is the agreement you sign electronically during account application, certifying that everything you purchase is for laboratory research use only. Accounts are not approved without it. You can read it at kimerachems.co/intended-use-attestation/.
Some products may not be available for sale or shipment in every state or locality. Research your local laws before ordering. We do not make legal determinations for any jurisdiction, and lawful purchase, possession, and use is your responsibility.
Yes. Registered labs, educational institutions, and research facilities can request batch documentation, SDS sheets, and supporting test data by emailing help@kimerachems.co.
Your information is used to review your account application, process and fulfill orders, and provide support. It is handled per our Privacy Policy at kimerachems.co/privacy-policy/.
Contact & Support
Start with the AI assistant in the corner of any page for instant answers, or email help@kimerachems.co for everything else. We do not offer phone support.
Seven days a week, 8 AM-6 PM EST. Emails received outside those hours are answered the next day.
Wholesale, bulk orders, and net terms: wholesale@kimerachems.co. We also run a Creator/Affiliate program and a Comparison & Directory Partner program. Apply at kimerachems.co/affiliate-registration/ (affiliates) or kimerachems.co/partner-registration/ (partners), with program details at kimerachems.co/affiliate-program/. Questions: affiliates@kimerachems.co.
