Frequently Asked Questions
General Information
Packages typically reaches the courier and gets delivered to you within 5-12 business days. If your package has not arrived within 12-Business days, please reach out to customer service so we can see what the hold-up is.
Kimera Chems ships UPS ground and most orders are delivered in 2-6 days. Every order will receive a tracking number which can be tracked on ups com. Once you receive your tracking number please allow at least 24 hours for it to update on ups.com. We do not ship on Saturdays and Sundays.
Kimera Chems sends an email receipt with every order. If you place your order and you do not receive an email receipt of your order within 24hrs, please contact us. This indicates the email address we have for your order is incorrect, or might be ending up in your spam folder.
If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. We cannot issue a refund or in any case cancel the order. We are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.
Orders over $250 = Free
Orders over $400 will require signature. If you do not want signature required on your package Please leave us a note so we can take it off, in that case we will also not be held responsible for a package getting lost/stolen.
We only ship within the USA
Send us a email at support@kimerachems.co with your order number and we will change it for you.
You can track your order with the tracking number provided with your order at ups.com
We are aware that certain packages addressed by UPS frequently experience transportation delays or, worse yet, are actually lost in transit.
For any questions you might have regarding your package, we advise you to get in touch with UPS immediately.
We’ve also provided some of their contact details below.
UPS.com
UPS customer support number:1-888-742-5877
Please place an order and go to checkout to see all the available methods. We have about 8 different options It continually changes.
Banks and credit card companies like to verify as much information as possible with customers so that they can prevent fraudulent activity. Adding this extra piece of info is simply a security measure for your safety. We’ll never use your phone number for marketing reasons.
Yes at our discretion. Refunds normally take three to five business days to process, depending on the bank.
Please be advised that processing times may occasionally be longer for third-party banking or money apps. Rest assured that you will receive your refund, just be patient until it is processed.
We accept returns at our discretion, please send us a email at support@kimerachems.co to see about returning your order.
Yes, send us a message at Kimerachems@protonmail.com to see about our wholesale pricing.
If our products are stored in a cool and dry place, out of direct sunlight, they will generally last up to three years or more.
We will never send you a product that is nearing its expiration.
If you have any problems at all please don’t hesitate to get in touch at support@kimerachems.co
This is normal and happens sometimes. There are some compounds that crystalize during shipping, especially in the winter time when temperatures drop. The compounds are pretty high dosed and this can happen.
For customers that do not have special heating equipment, a stove top should work fine – preferably a glass stove top. Heat stove to about 40% power. Place the bottle on the stove top until it’s pretty hot. Shake periodically until the crystals have dissolved. After they’ve dissolved and bottle has cooled down, open the childproof twist lid so that the air can escape and close again. Please store at room temperature and do not refrigerate. If you have any issues, please get in contact with us.
Some compounds have a milky viscosity and do not need to be heated up. Just shake those well before use.
IF you are uncertain about the Crystallisation of products or whether it needs to be heated up contact us at support@kimerachems.co
